Shipping policy

Shipping Policy for Vintage Villages

Welcome to Vintage Villages, where we aim to provide you with the best shopping experience, including fast, reliable, and transparent shipping. Please review our shipping policy to understand how we deliver your orders from our store to your doorstep.

All orders are processed and shipped from Toronto, Ontario.

PO Boxes

We do not ship to PO Boxes. Please provide a valid street address at checkout to ensure successful delivery. Orders placed with a PO Box address will be cancelled or delayed until an alternate address is provided.

Canadian Shipping

We offer free shipping across Canada.

For customers in Yukon, Northwest Territories, Nunavut, and Newfoundland & Labrador, free shipping is available with a minimum purchase:

  • Yukon, Northwest Territories, and Newfoundland & Labrador: FREE SHIPPING on orders over $200; otherwise, standard carrier rates apply.
  • Nunavut: FREE SHIPPING on orders over $250; otherwise, standard carrier rates apply.

Estimated standard delivery time is 2-9 business days.

International Shipping

We can accommodate international orders. Beyond Canada, we currently ship to Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland, and the United Kingdom. Shipping rates are calculated at checkout based on carrier options available for your region. If your country is not listed, contact us at info@vintagevillages.ca and we will see what we can arrange.

Prices and shipping charges do not include customs duties, value added or similar taxes such as VAT, or customs clearance and handling fees. Where applicable, these charges are assessed under the laws of the destination country and are collected from the recipient by the customs authority of that country or by the carrier on its behalf, generally at or after delivery. The amounts involved vary by country and by order, are set by the relevant authorities rather than by us, and are the responsibility of the customer. By placing an international order you confirm that you will act as the importer of record for the shipment and that you are responsible for compliance with any import requirements applicable in the destination country.

Electrical Items

Electrical items are intended for the North American market and are designed for 110-120V electrical systems with North American style plugs, unless a product listing states otherwise. Use in other regions may require a plug adapter or voltage converter, and cords or adapters supplied with an item may not carry the certification markings required for electrical equipment in the destination country. International customers are responsible for confirming that an item is suitable for use with their local electrical system before ordering.

If you are having difficulties checking out with your cart, please contact us at info@vintagevillages.ca so we can assist you.

Estimated standard delivery time is 7-14 business days.

Pre-Orders

If you order in-stock items together with pre-order items, we'll ship the entire order together once everything is ready to fulfill. If you need an in-stock item sooner, just email us at info@vintagevillages.ca and we'll ship it out for you. Our Lemax order typically arrives at the end of August each year.

You will receive a shipping confirmation with tracking information once each shipment is dispatched. For full details on pre-order terms, please see our Pre-Order Policy.

Order Fulfillment / Processing Times

We work hard to pick and pack your items as quickly as possible. We're a small husband-and-wife team, so occasionally it may take an extra day or two. Under normal conditions, fulfillment typically takes 2 to 4 business days. During peak holiday periods, processing may take slightly longer.

Peak Season vs Off-Season Fulfillment

For the purposes of our fulfillment schedule, Vintage Villages considers Peak Season to be:

September 1 to October 31 (Halloween season)

October 1 to December 31 (Christmas season)

During Peak Season, we ship orders multiple times per week and aim to process orders as quickly as possible.

Outside of these periods (our off-season), Vintage Villages operates on a reduced fulfillment schedule. During the off-season, we pick, pack, and ship orders once per week.

This off-season schedule supersedes our standard processing times listed above. Orders placed during this period will be queued and shipped on our next scheduled shipping day.

If you ever have any concerns about your order, please reach out. We will gladly put your mind at ease. Your shipment is on its way!

Tracking Your Order

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package's progress to your doorstep.

Shipping Carriers

We rarely use Canada Post due to ongoing reliability issues. In the event of a Canada Post strike, rest assured that we use alternative carriers to keep your order moving.

We always use the best available rates from our trusted list of carriers.

Undeliverable or Returned Packages

If a package is returned to us due to incorrect shipping information, refusal to pay duties, or being unclaimed, the customer is responsible for any return shipping fees.

Damaged or Lost Packages

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For lost packages, contact us at info@vintagevillages.ca to initiate a claim.

Returns and Exchanges

Refer to our Refund Policy for information on returns and exchanges. Please note that return shipping costs are not covered by Vintage Villages.

Contact Us

For any questions or concerns about your order's shipping and delivery, please contact us at info@vintagevillages.ca. You may also call us at (647) 799-1448.

302 Carlaw Ave. Unit 123B, Toronto, ON M4M 3L1

Policy Updates

Vintage Villages reserves the right to update this shipping policy at any time. We recommend reviewing it periodically to stay informed of any changes.

Thank you for shopping with Vintage Villages!