Help & FAQs | Answers to Your Questions
Find answers to our most frequently asked questions below. If you need further assistance, feel free to contact us at info@vintagevillages.ca.
Shipping & Delivery
Full shipping policy available if you CLICK HERE
Do You Offer Free Shipping?
Everything in our store ships for free! We want to make your transaction as easy as possible. You buy it and we'll do the rest!
Where Do You Ship?
We currently ship to Canada
Need shipping outside of Canada? Contact us, and we'll provide an international shipping quote. We'll do our best to find you the best available rate!
info@vintagevillages.ca
Order Fulfillment
We work hard to pick and pack your items as quickly as possible. We’re a small husband-and-wife team, so occasionally it may take an extra day or two. Fulfilment typically takes 2 to 4 days. If you ever have any concerns about your order, please reach out, we’ll gladly put your mind at ease. Your shipment is definitely on its way!
How Long Will My Order Take to Arrive?
Shipping times vary based on location and order volume. Standard shipping typically takes 2 to 9 days.
How Can I Track My Order?
Once shipped, you’ll receive a tracking number via email to monitor your package's journey.
Can I Pick Up My Order?
If you are local to Toronto and want to pick up your order, please contact us and we will process your order manually. Send us an email at info@vintagevillages.ca
1. General Information
What Does 'Vintage Villages' Mean?
For us, it means curating a collection of older, hard-to-find Department 56 or Lemax retired pieces that hold unique, nostalgic value. We specialize in retired items from past collections, ensuring that collectors have the opportunity to find discontinued designs that may no longer be available elsewhere. We may also use the term vintage in place of the term secondhand or used. Whether you're looking to complete a cherished holiday village or expand your display with rare and sought-after pieces, our selection of retired Department 56 and Lemax items makes us an ideal destination for collectors.
Are You Affiliated With the Brands You Sell?
We are proud to be authorized retailers for several renowned international brands, including Lemax, Kurt S. Adler, Inge-Glas, Steinbach, and Carters of Suffolk.
Vintage Villages is an authorized retailer of Lemax products. We proudly carry the latest Lemax collections, including new releases and seasonal village pieces.
Vintage Villages is an authorized retailer of Kurt S. Adler products. We offer a curated selection of Kurt Adler’s latest collections, featuring festive ornaments, nutcrackers, and seasonal décor designed to bring timeless charm to your holidays.
Vintage Villages is an authorized retailer of Inge-Glas ornaments. We proudly offer authentic Inge-Glas pieces, handcrafted in Germany using centuries-old glassblowing techniques, rich with tradition, artistry, and the magic of Christmas.
Vintage Villages is an authorized retailer of Steinbach products. We are proud to carry authentic Steinbach nutcrackers, handcrafted in Germany with generations of tradition and craftsmanship.
Vintage Villages is an authorized retailer and distributor of Carters of Suffolk in North America. If you're a retailer interested in carrying these unique teapots, please reach out to us to inquire about wholesale pricing and availability.
We also work directly with select candlemakers to bring in the best scents for the season, carefully chosen for their quality, presentation, and storytelling.
For all other brands featured on our website, we are not officially affiliated unless otherwise stated. All trademarks, logos, and brand names are the property of their respective owners.
We specialize in vintage and secondary market collectibles, including retired and hard-to-find pieces. While we aim to expand our offerings, our current selection includes a curated mix of both brand-new items and carefully sourced vintage treasures.
What Does It Mean When Department 56 or Lemax Retires a Product?
At the end of each year, Department 56 and Lemax retire certain pieces from their collections, marking the end of their production. Once a piece is officially retired, the mold used to create it is typically destroyed, ensuring that no additional units will be made. This not only limits the number of existing pieces, increasing their rarity and collectible value, but also allows designers the creative freedom to develop new and innovative designs for future collections. Retired pieces often become highly sought after by collectors, as availability decreases over time.
Do You Carry New Department 56 or Lemax Items?
We do not carry new Department 56 items. Our Department 56 inventory consists exclusively of vintage and previously owned pieces, including hard-to-find and retired collectibles.
However, with Lemax, we offer both vintage and brand new items. We are an authorized Lemax retailer, and proudly carry new releases, including current and previous year collections — as well as a curated selection of vintage Lemax buildings and accessories.
Ordering & Payment
What Payment Methods Do You Accept?
We accept major credit cards, PayPal, and other secure payment methods during checkout. Cash payments are only accepted upon pick-up in Toronto. Please e-mail us to arrange this.
Returns & Damages
Why Are Vintage Items Final Sale?
At Vintage Villages, all vintage items are sold as-is and are final sale. Vintage pieces are often one-of-a-kind, with unique characteristics and signs of age that reflect their history. This policy ensures each item is thoughtfully chosen by the buyer and helps us maintain fairness and transparency in our sales process. We encourage all customers to carefully review photos and descriptions before purchasing.
If you receive the wrong item or if an item is not as described, please contact us, we’re happy to help.
Vintage Item Policy
At Vintage Villages, vintage items are defined as pieces that are either at least 20 years old or sourced secondhand. Minor signs of age and wear are normal and add to the unique charm and authenticity of each piece. All vintage items are sold as-is and are final sale. Please review all details carefully before completing your purchase.
What If My Order Arrives Damaged?
If your item arrives damaged, please email us within 48 hours with photos of the packaging and item. We will review the claim and assist with next steps.
Do You Accept Returns or Exchanges?
Non-vintage items may be eligible for returns within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Customer provides return shipping. Please see our refund policy or contact us for more details.
Special Services
Do You Buy Entire Villages or Collections?
Yes, we do!
Navigate to the "Sell Your Collection" page HERE